These terms govern use of the Pharma Available website, accounts, consultations, orders, content and related pharmacy services.
Acceptance and Eligibility
By using the website or a service, the user agrees to these terms and any service-specific information displayed during the journey.
Age, identity, location, health or other eligibility rules may apply.
General Information
Website content is general information and does not replace diagnosis, examination, emergency care or individual professional advice.
Accounts and Security
Users must keep account credentials secure, provide accurate information and must not share, transfer or misuse an account.
Consultations and Clinical Decisions
Submitting an assessment, booking an appointment or making payment does not guarantee prescribing or supply.
A professional may request more information, recommend another option, decline the request or refer the user elsewhere.
Orders, Prices and Payment
An acknowledgement is not necessarily acceptance of an order.
Acceptance may depend on payment authorisation, verification, stock, service availability and required clinical approval.
Displayed pricing errors may be corrected before acceptance.
Delivery, Returns and Cancellations
Delivery estimates are not guaranteed and may be affected by review, verification, dispensing, stock, carriers or circumstances outside reasonable control.
The Delivery & Returns page and product-specific restrictions apply.
User Responsibilities
Users must provide complete information, use treatment only as directed and only for the intended person, read supplied guidance and seek help if symptoms worsen.
The website must not be used for fraud, abuse, unlawful activity, security interference or unauthorised access.
Intellectual Property and Third Parties
Website content and branding may be protected by intellectual-property rights.
Third-party services and links are governed by their own terms and availability unless expressly stated otherwise.
Availability and Liability
Features, products and appointment availability may change or be suspended.
Nothing excludes liability that cannot lawfully be excluded, and statutory consumer rights remain unaffected.
Suspension, Governing Law and Changes
Access may be restricted for fraud, abuse, safety risk, unlawful conduct or breach of these terms.
These terms are intended to be governed by applicable United Kingdom law, subject to mandatory consumer protections.
Updated terms apply from the stated effective date.