Yes. The information you provide is reviewed privately as part of the pharmacy assessment process.
Help and Information
Clear Answers to Common Questions
Find straightforward information about online consultations, pharmacist review, treatment suitability, verification, delivery and further medical support.
Every treatment request is reviewed individually. The information below explains how the service works and what you can expect during the process.
✓Confidential online process
✓Professional pharmacist review
✓Clear treatment guidance
FAQ information is general and does not replace an individual clinical
assessment or urgent medical advice.
Frequently Asked Questions
Everything You Need to Know Before You Begin
Browse the questions below for general guidance about consultations, clinical review, treatment approval, verification and pharmacy support.
No. Treatment is supplied only when a pharmacy professional considers it clinically suitable and safe.
Your request is reviewed by an appropriate pharmacy professional according to the service and treatment requested.
Further details may be needed to understand your symptoms, medical history, current medicines or previous treatment.
Photographs may be requested when the appearance or location of a condition is relevant to the clinical assessment.
Verification may be required to confirm identity, age, address or other details needed for responsible pharmacy supply.
No. Payment and clinical approval are separate. The request must still pass the required professional review.
The pharmacist may request more information, suggest another option or direct you to a GP, NHS 111 or another healthcare service.
Processing and delivery begin only after any required assessment, verification and clinical approval have been completed.
The person who will use the treatment normally needs to complete the clinical assessment unless the service clearly allows an authorised parent, guardian or representative.
Repeat treatment may require a new assessment. Recurring, worsening or treatment-resistant symptoms may need further medical review.
Do not combine medicines unless a pharmacist or prescriber confirms they are suitable together. Different products can contain the same ingredient.
Follow the supplied medicine information and contact a pharmacist or healthcare professional when side effects are severe, persistent or concerning.
Pregnancy and breastfeeding can affect medicine suitability. Always provide accurate information so the pharmacist can assess the request properly.
No. Call 999 for life-threatening symptoms or use NHS 111, urgent care or your GP when prompt medical assessment is needed.
Use the contact details shown on the Contact Us page for service, account or pharmacy-related questions.
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The answers above provide general service information. A pharmacist may give different advice after reviewing your individual circumstances.
Still Need Help?
Get Clear Support Before Your Next Step
Contact our team for general service questions or begin a confidential online consultation when you are ready to explore suitable treatment options.
✓ Confidential support
✓ Individual pharmacist review
✓ Clear service guidance
✓ Referral when online care is unsuitable
Online pharmacy services are subject to availability, verification,
individual clinical suitability and professional approval. Do not use
the online consultation process for emergencies.